Before You Buy

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If you haven't updated your vehicle?s GPS navigation system map in the past year or more, then you need a map update. Without a map update your system will be missing important data including new and modified roads, addresses, and points of interest. This information greatly improves your navigation system's routing accuracy and overall functionality. For further details, select the appropriate brand from the menu above to find your map update.

Map update pricing varies by automotive brand, navigation system, and the map coverage area (country or group of countries). Select the appropriate brand from the menu above to find the product and price for your vehicle.

When you purchase a HERE map update, you get a high-quality, manufacturer-approved product. Unlike apps or portable devices, each HERE map update is optimized to your vehicle, a process that requires intensive data gathering and product testing.

Map update sales run throughout the year. These limited-time offers are brand and navigation system specific. HERE does not offer blanket discounts across multiple brands or systems.

Product Questions

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Most manufacturers release a new map update once a year. The exact timing of the new release varies by brand and navigation system.

In most cases, map updates sold on navigation.com can be installed by the vehicle owner. Product pages will confirm whether or not dealer installation is required. Select the appropriate brand from the menu above to learn more about the map update for your vehicle.

Standard physical media for map updates include DVDs, SD cards, and USB sticks. The specific media for your vehicle's navigation system will be listed on the map update product page. Select the appropriate brand from the menu above to find your map update.

Generally speaking, no. Map updates are unique to a specific vehicle's navigation system. Navigation systems vary from model to model and, in some instances, from year to year.

It depends on the manufacturer of your vehicle's system. We recommend that you contact us for assistance.

On business days, orders placed by 11:30 a.m. Pacific Standard Time will be processed and shipped that same day. Delivery time depends upon the shipping method you select. Note: If you place an order on the weekend, it will be shipped the next business day.

All HERE maps are delivered by couriers with tracking services. We offer ground, 2-day and overnight service. Delivery time is based on business days and whether or not your order was received before 3 p.m. Central Standard Time. United States Ground shipping also includes delivery to P.O. Boxes. Delivery is dependent on stock availability and receipt of payment or credit card authorization.

Post-Purchase Questions

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The activation code, which some manufacturers refer to as a license key or password, is printed on the packing slip that comes with each map update shipment. In addition, the code is sent to you via email following your purchase.

You should receive a tracking number via email after completing your purchase. Visit Fedex.com and enter the tracking number. If you did not receive a tracking number, call the contact center at +1 866-462-8837. Have your order number ready when you call.

Returns and Exchanges: Only unopened product purchased direct from HERE can be returned to HERE for refund or exchange. No partial refunds will be given on map subscriptions. NOTE: Agreements between HERE and specific vehicle/device manufacturers overrule the terms & conditions written herein.

Returns: Your credit card account will be credited for the price of the Map Data disc. If your order included discounted products, the refund will be given on the lower-priced product. Partial returns of map sets will not be accepted.
Exchanges: Only map areas of the same Map Data disc release and product line can be exchanged for a different map area. A shipping and handling fee will be charged to deliver the exchange disc.

Requesting Replacements, Returns and Exchanges: Contact HERE within 30 days after the shipping date noted on the delivery note. Requests for warranty replacements, returns and exchanges made after 30 days will not be honored.

  1. Contact HERE Customer Service Centre. Describe the problem and ask for a Return Authorization Number.
  2. Clearly print the authorization number on the outside of the package. Insure the package and keep the receipt. HERE is not responsible for lost packages.
  3. Return the package, with the delivery note to: HERE Customer Service Centre, PO Box 501, 7300 AM Apeldoorn, The Netherlands